82% of garages communicate with customers by phone. But 72% of customers would prefer an online service.

CustomerLounge is the answer. Send messages, files, images and more, on a device of their choosing, as easily as if they were across the service desk.

A better customer experience for them. Increased loyalty and revenue for you.

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Engagement matters

To improve customer experience, the way you engage with them is crucial. CustomerLounge helps you keep them updated before, during and after their car service, seamlessly. This improves transparency and efficiency, which means more trust, improved loyalty, and easier upsell.

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Three reasons why

Here are some of the key benefits our system brings your business.

Fewer Phone Calls

Fewer phone calls

Say goodbye to frustrated customers waiting on the phone and easily overlooked post-it notes. Say hello to modern, familiar chat and notifications that your customers expect.

 

We’ve helped dealerships achieve a 50% reduction in inbound calls within 3 weeks. Read more...

Happy Customers

Happier customers

Improve customer satisfaction scores and hit your manufacturer bonuses. This means happier customers who keep coming back to your dealership time after time.

 

We've helped move bottom 10% performing dealers into top 10 in their region. Read more...

Extra Sales

Extra sales

Generate extra aftersales revenue without even trying: showcase your products, services and offers to customers 24/7 in a new, pressure-free sales channel for your business.

 

15% of your customers are interested in purchasing additional services. Read more...

Key features

Chat

Chat

Our intuitive chat interface lets you share messages and more with customers from a single device, at any time of day.

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Chat features

  • Send files, images, videos & VHCs
  • Messages sent as SMS and/or email
  • Desktop notifications so you never miss a reply
  • Timestamped message threads
  • Customer chat built for mobile
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Automation

Automation

Keep customers updated with smart, automated messaging, keeping them engaged before, during and after their visit.

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Automation features

  • Booking & pre-visit reminders
  • Customisable message content
  • Advisor introduction messages
  • Smart status-triggered messages
  • Post-visit feedback requests
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Payments White

Payments

Send requests and receive payments from your customers so they can pay securely and conveniently before they collect their car.

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Payment features

  • Secure customer payment facility
  • Integration with all major merchant banks (coming Q3)
  • Simple, fast payment requests
  • See when customers pay, and get an alert
  • Speedy, hands-free collections with pre-payments
  • Paper-less invoicing
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Templates

Templates

Easy-to-use message templates mean that customers will always receive a consistent brand experience from your workshop.

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Template features

  • Fully customisable message templates
  • Easy customer personalisation
  • Customer experiences that match your brand
  • Branded text, email & customer webpages
  • Boost advisor efficiency with quicker customer contacts
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Promotions

Promotions

Easily showcase product or service promotions to all of your customers at once and gain added revenue.

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Promotions features

  • Pressure-free sales channel that's open 24/7
  • Promote additional products & services to customers
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Simplicity

Simplicity

CustomerLounge has a simple, intuitive interface meaning both you and your customers will be able to operate it with ease.

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Simple features

  • Simple navigation
  • Advisor focus
  • Quick search & filters
  • Built for customer's mobiles
  • Familiar customer chat interface
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Salesperson Workin At Car Dealership M6F8TEC

Our customers love it

We’ve already helped move the bottom 10% performing dealers into the top 10 in their region.

Customerlounge Whitepaper

BROCHURE

CustomerLounge

  • Your customers want to communicate differently
  • Find out how CustomerLounge transforms their experience
  • See it in action and discover the benefits

Try CustomerLounge today

Speak to us