Acceptable Use Policy

This Acceptable Use Policy sets out the terms between You and Us under which you may access our sites, see the definitions below. This Acceptable Use Policy applies to all visitors to our Corporate Websites and to all registered users of our Application Websites where it must be read in conjunction with the separate Terms Of Use for the Application Website you have signed up for plus any separately signed contract between You and Us.


  • All of Our Sites are governed by this Acceptable Use Policy
  • All of Our Application Websites are additionally governed by their individual Terms Of Use
  • Some of Our Application Websites are further governed by separately signed contracts
  • Your use of any of Our Sites means that You accept, and agree to abide by, all the statements in this Acceptable Use Policy.

1. Definitions and Interpretation

Account” means an account required to access and/or use certain areas and features of Our Sites;

Cookie” means a small text file placed on Your computer or device by any of Our Sites when you visit certain parts of Our Sites and/or when You use certain features of Our Sites. Details of the Cookies used by Our Sites are set out below;

Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

Our Sites” means the following websites operated by Autino Ltd from the UK:

Autino corporate website: 

CarVue corporate website: 

CustomerVue corporate website: 

BayConnect corporate website: 

CarVue application website:  

CustomerVue application website:  

BayConnect application website:   

CustomerLounge corporate and application website: 


personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that You give to Us via Our Sites. This definition shall, where applicable, incorporate the definitions provided in the UK Data Protection Act 1998 and/or EU Regulation 2016/679 – the General Data Protection Regulation (the “GDPR”);

We/Us/Our” means Autino Limited;

You/Your/Users” means You the User of and of Our Sites

2. Information About Us

2.1 Our Sites are owned and operated by Autino Limited a limited company registered in England under company number 09332116, whose registered address is Autino Ltd, Abbey Gardens, 7th Floor South Block, 4 Abbey St, Reading, RG1 3BA.

2.2 Our VAT number is 201261080.

2.3 Our Data Protection Officer can be contacted by email at, by telephone on +44 (0)3333 444 765, or by post at the address above.

2.4 We are regulated by The UK Information Commissioner’s Office (ICO).

3. What Does This Policy Cover?

This Acceptable Use Policy applies to Your use of any of Our Sites. Our Sites may contain links to other websites, please note that We have no control over how Your data is collected, stored, or used by other websites and We advise You to check the privacy policies of any such websites before providing any data to them.

4. Acceptable Use

4.1 All content included on Our Sites, unless uploaded by Users, is the property of Autino, Our affiliates or other relevant third parties. Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of Our Sites, including any such content uploaded by Users. By continuing to use any of Our Sites you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on Our Sites shall be construed as granting, by implication or otherwise, any license or right to use any trademark, logo or service mark displayed on Our Sites without Autino’s prior written permission.

4.2 You may only enter, retrieve, display and view the content on a computer screen.

4.3 You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of Autino.

5. Prohibited Uses

5.1 You may use Our Sites only for lawful purposes. You may not use Our Sites:

a) In any way that breaches any applicable local, national or international law or regulation.

b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

c) For the purpose of harming or attempting to harm minors in any way.

d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with Our content standards below.

e) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

5.2 You also agree:

a) Not to reproduce, duplicate, copy or re-sell any part of Our Sites.

b) Not to access without authority, interfere with, damage or disrupt:

c) any part of Our Sites;

d) any equipment or network on which Our Sites are stored;

e) any software used in the provision of Our Sites; or

f) any equipment or network or software owned or used by any third party.

6. Links To Other Sites

6.1 Our Sites may contain links to other sites. Unless expressly stated, these sites are not under the control of Autino or that of our affiliates.

6.2 We assume no responsibility for the content of such linked sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

6.3 The inclusion of a link to another site from any of Our Sites does not imply any endorsement of the sites themselves or of those in control of them.

7. Privacy Policy and Cookie Policy

7.1 Use of Our Sites is also governed by our Privacy Policy and Cookie Policy, which are incorporated into this Acceptable Use Policy by this reference. To view our Privacy Policy and Cookie Policy please visit and

8. Interactive Services

8.1 We may from time to time provide interactive services on Our Sites, including, without limitation:.

a) Chat rooms

b) Bulletin boards

c) Support portals

8.2 We will do our best to assess any possible risks for Users (and in particular, for children) from third parties when they use any interactive service provided on Our Sites, and We will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, We are under no obligation to oversee, monitor or moderate any interactive service We provide on Our Sites, and We expressly exclude Our liability for any loss or damage arising from the use of any interactive service by a User in contravention of Our content standards, whether the service is moderated or not.

8.3 The use of any of Our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them

8.4 Where We do moderate an interactive service, We will normally provide You with a means of contacting the moderator, should a concern or difficulty arise.

9. Content Standards

9.1 These content standards apply to any and all material which You contribute to Our Sites (contributions), and to any interactive services associated with it.

9.2 You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

9.3 Contributions must:

a)  Be accurate (where they state facts).

b)  Be genuinely held (where they state opinions).

c)  Comply with applicable law in the UK and in any country from which they are posted.

9.4 Contributions must not:

a) Contain any material which is defamatory of any person.

b) Contain any material which is obscene, offensive, hateful or inflammatory.

c) Promote sexually explicit material.

d) Promote violence.

e) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

f) Infringe any copyright, database right or trade mark of any other person.

g) Be likely to deceive any person.

h) Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

i) Promote any illegal activity.

J) Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

k) Be likely to harass, upset, embarrass, alarm or annoy any other person.

l) Be used to impersonate any person, or to misrepresent Your identity or affiliation with any person.

m) Give the impression that they emanate from Us, if this is not the case.

n) Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

10. Suspension and Termination

10.1 We will determine, in Our discretion, whether there has been a breach of this Acceptable Use Policy through Your use of Our Sites. When a breach of this policy has occurred, We may take such action as We deem appropriate.

10.2 Failure to comply with this Acceptable Use Policy constitutes a material breach of the separate Terms Of Use upon which you are permitted to use our Application Websites, and may result in our taking all or any of the following actions with respect to our Application Websites:

a) Immediate, temporary or permanent withdrawal of Your right to use our Application Websites

b) Issue of a warning to You.

c) Legal proceedings against You for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

d) Further legal action against You.

e) Disclosure of such information to law enforcement authorities as We reasonably feel is necessary.

10.3 We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and We may take any other action We reasonably deem appropriate.

11. General

11.1 This Acceptable Use Policy together with the Privacy Policy, Cookie Policy, Terms Of Use (for Application Websites) plus any separately signed contract contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place.

11.2 This Acceptable Use Policy shall be governed by and interpreted according to the law of England and Wales and all disputes arising under this Acceptable Use Policy (including non-contractual disputes and claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

12. Changes To The Acceptable Use Policy

12.1 We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We make, as they are legally binding on You. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on Our Sites or on signed contracts made between us.

Last updated: 13th December 2018