Our powerful customer engagement tool, is tightly integrated into various applications Use it to engage with and upsell to your customers in a way that’s familiar to them, and on all their devices.
A powerful customer engagement tool, CarLounge allows franchised retailers to engage with and upsell to customers in a way that’s familiar to them, and on all their devices.
Providing your customers with the best experience in today’s digital world has never been more critical.
CarLounge allows car retailers to deliver next level customer experience and at the same time drive aftersales profitability by:
Keep customers in the loop with progress status and conversations in their personal online portal.
Convenient contact methods via chat, text message and email that work on customer’s phones.
Your products, presented at all times for your customer to buy without any pressure.
CarLounge is a platform that lets you engage with your customer as if they are across the service desk at anytime, anywhere and on the devices they use. It frees up your service advisors to do what they do best: keeping customers happy.
Keep in touch
Through every step of their aftersales journey, keep your customers engaged in a way that’s familiar to them.
Less telephone tag
Easy and convenient communication for your customer means your advisors can spend more time selling and less time chasing.
With total customer visibility from booking through to follow-up there’s maximum opportunity to keep your customer’s happy.
Maximise upsell opportunities
With your ads being presented to the customer at every stage, there are multiple, pressure-free opportunities to maximise revenue.
Packed with smart features
We can import bookings from all major DMS providers
Sell more, to more people, more often. Present your customer with multiple, pressure-free opportunities to buy.
Your live conversation stream. A central chat feature for all communication between your team and customer.
More, integrated ways to keep in contact. Your customers can use text message, email or online live chat.
Stay in touch after the day. Maximise your customer satisfaction AND likelihood of future work.
Job status updates
Keeping your customer up to date. A smart job status indicator so customers always know what’s going on.
A tailored platform that matches your company branding.
Display unique adverts to your workshop customers to attract sales.
No additional data entry and every job is just there.
Never miss a customer contacting you again.
Keep your service advisors doing what they do best: talking to customers.
Works brilliantly across desktop, tablet and mobile devices.
Build workflows that keep customers informed before, during and after their visit.
Built for mobile
Contact your customers the way they want to be contacted.
It doesn’t matter what DMS you use. There’s no extra work for you.
CarLounge comes with customisable, automatic DMS customer imports built-in. There’s no rekeying, duplication or manual importing ever. We’ll do the heavy lifting so you’re ready to speak to today’s customers on your first day.