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Cookie Policy

CarVue, CustomerVue and BayConnect are applications created and operated by Autino Ltd, a UK company based in Reading, Berkshire.

Autino’s websites (Sites) use Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Sites by better understanding how you use them. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using any of Our Sites. If you do not agree to Our Cookie Policy, please stop using all of Our Sites immediately.

1. Definitions and Interpretation

1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, with effect from 25 May 2018, of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

Our Sites” means the following websites operated by Autino Ltd from the UK:

www.autino.com Autino corporate website
www.carvue.com CarVue corporate website
www.customervue.com CustomerVue corporate website
www.bayconnect.com BayConnect corporate website
app.carvue.com CarVue application website
app.customervue.com CustomerVue application website
account.bayconnect.com BayConnect application website

personal data” means any and all data that relates to an identifiable person who can be directly or indirectly idenhttps://www.autino.com/wp-admin/post.php?post=52093&action=edit#tified from that data, as defined by the UK Data Protection Act 1998 and, with effect from 25 May 2018, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

We/Us/Our” means Autino Limited.

2. Information About Us

2.1 Our Sites are owned and operated by Autino Limited a limited company registered in England under company number 09332116, whose registered address is 83 – 85 London Street, Reading, Berkshire, England, RG1 4QA.

2.2 Our VAT number is 201261080.

2.3 Our Data Protection Officer can be contacted by email at infosec@autino.com, by telephone on +44 (0)3333 444 765, or by post at the address above.

2.4 We are regulated by The UK Information Commissioner’s Office (ICO).

3. How Do Our Sites Use Cookies?

3.1 Our Sites may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2 By using Our Sites, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for providing analytics services.

3.3 All Cookies used by and on Our Sites are used in accordance with current EU Cookie Law. We may use some or all of the following types of Cookie:

3.3.1 Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in.

3.3.2 Analytics Cookies

It is important for Us to understand how you use Our Sites, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Sites and your experience of them.

3.3.3 Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Sites such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.3.4 Targeting Cookies

It is important for Us to know when and how often you visit Our Sites, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Sites more relevant to your usage. Some information gathered by targeting Cookies may also be shared with third parties.

3.3.5 Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.3.6 Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Sites.

3.3.7 Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Sites until you close your browser. Session Cookies are deleted when you close your browser.

3.4 Cookies on Our Sites are not permanent and will expire after variable amounts of time measured in days/weeks/months.

3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy at www.autino.com/privacy-policy.

3.6 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Sites are used. This, in turn, enables Us to improve Our Sites and the products and services offered through them. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Sites, it does enable Us to continually improve Our Sites, making them a better and more useful experience for you.

4. Your Rights

4.1 By continuing to use our Service you are giving us consent to use of cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies however certain features of Our Site may not function fully or as intended.

4.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

4.3 The links below provide instructions on how to control Cookies in all mainstream browsers:

4.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

4.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
4.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist);
4.3.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
4.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
4.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
4.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

5. Changes to this Cookie Policy

5.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of any of Our Sites after the changes have been made. You are therefore advised to check this page from time to time.
5.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

6. Further Information

6.1 If you would like to know more about how We use Cookies, please contact Us at infosec@autino.com, by telephone on the number above, or by post at the address above.

6.2 For more information about privacy and our terms and conditions, please see our Privacy Policy at www.autino.com/privacy-policy

6.3 For more information about our Acceptable Usage Policy please see our www.autino.com/acceptable-use-policy

6.4 For information about the Terms Of use specific to our individual application services please visit:

a)  www.carvue.com/terms-of-use
b)  www.customervue.com/terms-of-use
c)  www.bayconnect.com/terms-of-use

 

Last updated: 13th April 2018