We can help you transform dealership customer satisfaction, reduce aftersales stress and make more money without more effort. So you can really chill out.
CustomerLounge is an aftersales communication platform that enables customers to chat with service advisors in real time, receiving answers to queries faster and improving customer satisfaction.
Automated messaging enables you to easily remind customers of upcoming appointments and check them in, while personalised product offers have been proven to boost revenue for dealerships.
Our customers are generating up to £15,000 per month with personalised, timely promotions. Effortlessly.
Get more time back: we're proven to reduce inbound phone calls to aftersales teams by over 30%.
Start delighting more customers 😁 Boost NPS scores by +40 pts and satisfaction by +25%.
What could CustomerLounge be worth to your dealership? Well, quite a lot actually. Our smart marketing automation enables you to generate additional aftersales revenue effortlessly through personalised and timely promotions. It really puts the sales into aftersales! Play around with our calculator below to see what that could mean to your dealership...
Oil top up packs
Air con refresh
Service plans
Monthly total
Annual total
Ave. extra per customer
Fewer calls
Hours saved on the phone
NPS scores
Ease of business score
CSAT level
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We boosted NPS scores by +40 and turned communication into one of our most mentioned strengths.
Mark - Partridge BMW
Two-way conversations, one powerful platform
Designed for mobile, send files, images, videos and VHCs by SMS and/or email. Receive desktop notifications so you never miss a reply. All timestamped and dated, giving you an instant audit trail.
Update customers before, during and after their visit
Send automated booking and pre-visit reminders, advisor introduction messages and feedback requests. Customise the content to fit your brand.
Promote the right products and services at the right time.
CustomerLounge users experience a pressure-free sales channel, open 24/7. Promote particular products and services to your entire customer base in one go.
"All round a much more pleasurable experience than the previous dealer."
"Liked the reminder service, both by email and text."
"You provide a friendly, helpful and professional service that I very much appreciated."
"I think this way of communicating is really brilliant!"
"Excellent communication - polite and friendly. Perfect motoring!"
"Having all communication in one place is great."
"This is an impressive service. I like the fact that the communication is open both ways so there's no confusion."
"Very modern, informative, personal, great service."
We can serve more customers, faster, and give better service. All while spending less time on the phone.
Jonathan - CRM Manager, Dick Lovett
CustomerLounge has made us an easier, more convenient business to deal with. Both our customers and staff now have more time available and are spending less time on the phone.
Toby - Head of Business, BMW Hook
CustomerLounge has had a positive impact for both customers and staff. Our customers love using the chat feature and it makes communication easy for us. It's made a big difference in a short period of time.
Carla - Aftersales Manager, Stephen James Ruxley
This type of easy, digital communication is the way forward for us. The team are super personable and have been very supportive in adapting it to our different businesses.
Sasha - Group Aftersales PA, Barretts BMW & MINI
We’re proud to work with a great set of partners that add huge value for our customers.
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