... that increases satisfaction and aftersales revenue.
82% of garages communicate with customers by phone. But 72% of customers would prefer an online service.
CustomerLounge is an aftersales communication platform that enables customers to chat with service advisors in real time, receiving answers to queries faster and improving customer satisfaction. Automated messaging enables you to easily remind customers of upcoming appointments and check them in, while personalised product offers have been proven to boost revenue for dealerships.
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After using CustomerLounge, Partridge of Hampshire boosted NPS from 10 to 51 points.
59% of customers are using CustomerLounge to communicate with dealers instead of calling them.
Message customers from a single, powerful platform.
Update customers before, during and after their visit
Secure and convenient payments for customers
A solution that looks like your business
Promote the right products and services to customers at the right time
A system that's easy to use.
We’ve already helped transform dealers performing in the bottom 10% nationally into the top 10 in their region.
CustomerLounge has surpassed all expectations. It’s the type of communication customers want - chat!
Scott - Essex Ford
This is truly the modern way of retailing. The platform is constantly being improved and is so user-friendly.
Mark - Partridge BMW
We know that our customers are far more informed than before.
Charlotte - Think Ford
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