// Our products

CustomerLounge

Customer engagement software for franchised motor retailers

Today’s car driver gets more visibility and engagement when ordering a pizza online than when their car’s in the garage. Motor retailers are finding that the opportunity to spend quality face-to-face time with customers is decreasing in an era of safer, more reliable cars, fewer breakdowns and accidents, and changes in car ownership.

Providing your customers with the best experience in today’s digital world has never been more critical.

CustomerLounge allows car retailers to deliver next level customer experience and at the same time drive aftersales profitability by:

Being transparent

Keep customers in the loop with progress status and conversations in their personal online portal.

Communicating efficiently

Convenient contact methods via chat, text message and email that work on customer’s phones.

Upselling more

Your products, presented at all times for your customer to buy without any pressure.

CustomerLounge is a platform that lets you speak to your customer as if they are across the service desk at anytime, anywhere and on the devices they use.

 

It allows your service advisors to maximise every aftersales opportunity, with every customer.

It doesn’t matter what DMS you use. There’s no extra work for you.

 

CustomerLounge comes with customisable, automatic DMS customer imports built-in. There’s no rekeying, duplication or manual importing ever.

We’ll do the heavy lifting so you’re ready to speak to today’s customers on your first day.

Packed with smart features

Booking Integration

Reach 100% of your customers. Integrated job and customer data, no matter wherever it currently lives.

Upsell Items

Sell more, to more people, more often. Present your customer with multiple, pressure-free opportunities to buy.

Branded Interface

A seamless extension of your brand. CustomerLounge is tailored to match your company branding.

Multi-Channel

More, integrated ways to keep in contact. Your customers can use text message, email or online live chat.

Device compatible

Built for mobile, brilliant on desktop. CustomerLounge works in web browsers on any device.

Job status updates

Keeping your customer up to date. A smart job status indicator so customers always know what’s going on.

Live Chat

Your live conversation stream. A central chat feature for all communication between your team and customer.

Post-visit Comms

Stay in touch after the day. Maximise your customer satisfaction AND likelihood of future work.

// Downloads

What is the future of automotive aftersales?

// Downloads

What is the future of automotive aftersales?

// Testimonials

Andreas Schaefer
Andreas Schaefer

“CustomerVue is the only program that gives me full control over my workshop. It has become an essential part of our process that I can’t do without. It is the world’s best workshop tracking/dealer management system!”

 

Andreas Schaefer

Service Advisor & ‘2010 Volkswagen Service World Champion’

Mark Fieldwick
Mark Fieldwick

“We’d be lost without it when it comes to dealing with customers, as it gives us transparency across our workshop and means anyone can find out exactly what has been communicated to and from our customers.”

 

Mark Fieldwick

Aftersale Manager

Darren McDivitt
Darren McDivitt

“I love it. Visually, it’s extremely powerful to be able to see at a glance, a whole day’s worth of customer jobs progressing through my workshop. I swear by it.”

 

Darren McDivitt

Service Manager

Chris Brown
Chris Brown

“CustomerVue gives both me and my team central visibility of every job on and off site, which has made life a lot easier and increased satisfaction scores as well as revenue for us.”

 

Chris Brown

Worskshop Controller

George Andrews
George Andrews

“CustomerVue is an invaluable tool for a smooth running aftersales department which excels in customer care and delivers in terms of profitability.”

 

George Andrews

Aftersales Manager

Gregg Dalgliesh
Gregg Dalgliesh

“CustomerVue gives us accountability and continuity in the department: I know that everyone is looking at the same thing on screen, regardless of where they are in the business.”

 

Gregg Dalgliesh

Service manager