The easiest, fastest and most rewarding way to communicate with customers...

... that increases satisfaction and aftersales revenue.

Get to know us

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82% of garages communicate with customers by phone. But 72% of customers would prefer an online service.

CustomerLounge is an aftersales communication platform that enables customers to chat with service advisors in real time, receiving answers to queries faster and improving customer satisfaction. Automated messaging enables you to easily remind customers of upcoming appointments and check them in, while personalised product offers have been proven to boost revenue for dealerships.

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Achieve dramatic results

Fewer Phone Calls

Fewer calls

CustomerLounge meant Dick Lovett reduced phone calls by 31% in just four weeks.

 

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Happy Customers

Happier customers

After using CustomerLounge, Partridge of Hampshire boosted NPS from 10 to 51 points.

 

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Extra Sales

Popular with customers

59% of customers are using CustomerLounge to communicate with dealers instead of calling them.

Key features

Chat

Chat interface

Message customers from a single, powerful platform.

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Chat features

  • Send files, images, videos & VHCs
  • Messages sent as SMS and/or email
  • Desktop notifications so you never miss a reply
  • Timestamped message threads
  • Customer chat built for mobile
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Automation

Automated messages

Update customers before, during and after their visit

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Automation features

  • Booking & pre-visit reminders
  • Customisable message content
  • Advisor introduction messages
  • Smart status-triggered messages
  • Post-visit feedback requests
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Payments White

Payments

Secure and convenient payments for customers

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Payment features

  • Secure customer payment facility
  • Integration with all major merchant banks 
  • Simple, fast payment requests
  • See when customers pay, and get an alert
  • Speedy, hands-free collections with pre-payments
  • Paper-less invoicing
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Templates

Branding

A solution that looks like your business

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Template features

  • Fully customisable message templates
  • Easy customer personalisation
  • Customer experiences that match your brand
  • Branded text, email & customer webpages
  • Boost advisor efficiency with quicker customer contacts
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Promotions

Pressure-free promotions

Promote the right products and services to customers at the right time

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Promotions features

  • Offer your customers personalised promotions based on their car and their needs
  • Contextual offers ensure your customers never feel pressured into buying
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Simplicity

Intuitive experience

A system that's easy to use.

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Simple features

  • Simple navigation
  • Advisor focus
  • Quick search & filters
  • Built for customer's mobiles
  • Familiar customer chat interface
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Mark Bray Partridge

Dealerships love it

We’ve already helped transform dealers performing in the bottom 10% nationally into the top 10 in their region.

Customerlounge Whitepaper

BROCHURE

CustomerLounge

  • Your customers want to communicate digitally and conveniently with you
  • Find out how CustomerLounge transforms their experience
  • See it in action and discover the benefits

Try CustomerLounge today

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