CustomerLounge is an aftersales communication platform that enables customers to chat with service advisors in real time, receiving answers to queries faster and improving customer satisfaction.
Automated messaging enables you to easily remind customers of upcoming appointments and check them in, while personalised product offers have been proven to boost revenue for dealerships.
CustomerLounge meant Dick Lovett reduced inbound phone calls by 31% in just four weeks.
59% of customers are using CustomerLounge to communicate with dealers instead of calling them.
After using CustomerLounge, Partridge of Hampshire boosted NPS from 10 to 51 points.
Communication was one of our most mentioned customer issues. Now it's one of our most mentioned strengths.
Mark - Partridge BMW
Two-way conversations, one powerful platform
Designed for mobile, send files, images, videos and VHCs by SMS and/or email. Receive desktop notifications so you never miss a reply. All timestamped and dated, giving you an instant audit trail.
Update customers before, during and after their visit
Send automated booking and pre-visit reminders, advisor introduction messages and feedback requests. Customise the content to fit your brand.
Promote the right products and services at the right time.
CustomerLounge users experience a pressure-free sales channel, open 24/7. Promote particular products and services to your entire customer base in one go.
" All round a much more pleasurable experience than the previous dealer. "
" Liked the reminder service, both by email and text. "
" You provide a friendly, helpful and professional service that I very much appreciated. "
" I think this way of communicating is really brilliant! "
" Excellent communication - polite and friendly. Perfect motoring! "
" Having all communication in one place is great. "
" This is an impressive service. I like the fact that the communication is open both ways so there's no confusion. "
" Very modern, informative, personal, great service. "
CustomerLounge has allowed us to evolve digitally and become an easier, more convenient business to deal with. Both our customers and staff now have more time available and are spending less time on the phone.
Toby Cartell - Head of Business, BMW Hook