// Our products
CustomerLounge
Customer engagement software for franchised motor retailers
Today’s car driver gets more visibility and engagement when ordering a pizza online than when their car’s in the garage. Motor retailers are finding that the opportunity to spend quality face-to-face time with customers is decreasing in an era of safer, more reliable cars, fewer breakdowns and accidents, and changes in car ownership.
Providing your customers with the best experience in today’s digital world has never been more critical.
CustomerLounge allows car retailers to deliver next level customer experience and at the same time drive aftersales profitability by:
Being transparent
Keep customers in the loop with progress status and conversations in their personal online portal.
Communicating efficiently
Convenient contact methods via chat, text message and email that work on customer’s phones.
Upselling more
Your products, presented at all times for your customer to buy without any pressure.
CustomerLounge is a platform that lets you speak to your customer as if they are across the service desk at anytime, anywhere and on the devices they use.
It allows your service advisors to maximise every aftersales opportunity, with every customer.
It doesn’t matter what DMS you use. There’s no extra work for you.
CustomerLounge comes with customisable, automatic DMS customer imports built-in. There’s no rekeying, duplication or manual importing ever.
We’ll do the heavy lifting so you’re ready to speak to today’s customers on your first day.
Packed with smart features
Booking Integration
Reach 100% of your customers. Integrated job and customer data, no matter wherever it currently lives.
Upsell Items
Sell more, to more people, more often. Present your customer with multiple, pressure-free opportunities to buy.
Branded Interface
A seamless extension of your brand. CustomerLounge is tailored to match your company branding.
Multi-Channel
More, integrated ways to keep in contact. Your customers can use text message, email or online live chat.
Device compatible
Built for mobile, brilliant on desktop. CustomerLounge works in web browsers on any device.
Job status updates
Keeping your customer up to date. A smart job status indicator so customers always know what’s going on.
Live Chat
Your live conversation stream. A central chat feature for all communication between your team and customer.
Post-visit Comms
Stay in touch after the day. Maximise your customer satisfaction AND likelihood of future work.
// Downloads
What is the future of automotive aftersales?
// Downloads
What is the future of automotive aftersales?
// Testimonials
