The easiest, fastest and most rewarding way to communicate with customers...

... that increases satisfaction and aftersales revenue.

Get to know us

Customerlounge Video Thumbnail

82% of garages communicate with customers by phone. But 72% of customers would prefer an online service.

CustomerLounge is an aftersales communication platform that enables customers to chat with service advisors in real time, receiving answers to queries faster and improving customer satisfaction. Automated messaging enables you to easily remind customers of upcoming appointments and check them in, while personalised product offers have been proven to boost revenue for dealerships.

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Achieve dramatic results

Fewer Phone Calls

Fewer calls

CustomerLounge meant Dick Lovett reduced phone calls by 31% in just four weeks.


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Happy Customers

Happier customers

After using CustomerLounge, Partridge of Hampshire boosted NPS from 10 to 51 points.


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Extra Sales

Popular with customers

59% of customers are using CustomerLounge to communicate with dealers instead of calling them.

Key features


Chat interface

Message customers from a single, powerful platform.


Chat features

  • Send files, images, videos & VHCs
  • Messages sent as SMS and/or email
  • Desktop notifications so you never miss a reply
  • Timestamped message threads
  • Customer chat built for mobile

Automated messages

Update customers before, during and after their visit


Automation features

  • Booking & pre-visit reminders
  • Customisable message content
  • Advisor introduction messages
  • Smart status-triggered messages
  • Post-visit feedback requests
Payments White


Secure and convenient payments for customers


Payment features

  • Secure customer payment facility
  • Integration with all major merchant banks 
  • Simple, fast payment requests
  • See when customers pay, and get an alert
  • Speedy, hands-free collections with pre-payments
  • Paper-less invoicing


A solution that looks like your business


Template features

  • Fully customisable message templates
  • Easy customer personalisation
  • Customer experiences that match your brand
  • Branded text, email & customer webpages
  • Boost advisor efficiency with quicker customer contacts

Pressure-free promotions

Promote the right products and services to customers at the right time


Promotions features

  • Offer your customers personalised promotions based on their car and their needs
  • Contextual offers ensure your customers never feel pressured into buying

Intuitive experience

A system that's easy to use.


Simple features

  • Simple navigation
  • Advisor focus
  • Quick search & filters
  • Built for customer's mobiles
  • Familiar customer chat interface
Mark Bray Partridge

Dealerships love it

We’ve already helped transform dealers performing in the bottom 10% nationally into the top 10 in their region.

Customerlounge Whitepaper



  • Your customers want to communicate digitally and conveniently with you
  • Find out how CustomerLounge transforms their experience
  • See it in action and discover the benefits

Try CustomerLounge today

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