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Revenue-boosting, call-reducing, customer-satisfying software

CustomerLounge is an aftersales communication platform that enables customers to chat with service advisors in real time, receiving answers to queries faster and improving customer satisfaction.

Automated messaging enables you to easily remind customers of upcoming appointments and check them in, while personalised product offers have been proven to boost revenue for dealerships.

Achieve dramatic results

Make More Money With Customerlounge

More money

Our customers are generating up to £10,000 per month with personalised, timely promotions. Effortlessly.

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Less phone time

Get more time back: we're proven to reduce inbound phone calls to aftersales teams by over 30%.

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Happier customers

Start delighting more customers 😁 Boost NPS scores by +40 pts and satisfaction by +25%.

Deliver a premium customer experience

We boosted NPS scores by +40 and turned communication into one of our most mentioned strengths.

Mark - Partridge BMW

Read the case study

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More personal

Responsive communication reduces customer anxiety and establishes trust.

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More convenient

Customers can message outside regular working hours. Easier for them and means fewer phone calls for you.

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Higher productivity

Boost your dealer's efficiency by reducing the need to make and receive calls.

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Increased revenue

Customers can buy specific products and services online at their leisure.

Key features

Online customer chat

Two-way conversations, one powerful platform

Designed for mobile, send files, images, videos and VHCs by SMS and/or email. Receive desktop notifications so you never miss a reply. All timestamped and dated, giving you an instant audit trail.

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Automated messages

Update customers before, during and after their visit

Send automated booking and pre-visit reminders, advisor introduction messages and feedback requests. Customise the content to fit your brand.

Pressure-free promotions

Promote the right products and services at the right time.

CustomerLounge users experience a pressure-free sales channel, open 24/7. Promote particular products and services to your entire customer base in one go.

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What CustomerLounge users say

"All round a much more pleasurable experience than the previous dealer."

"Liked the reminder service, both by email and text."

"You provide a friendly, helpful and professional service that I very much appreciated."

"I think this way of communicating is really brilliant!"

"Excellent communication - polite and friendly. Perfect motoring!"

"Having all communication in one place is great."

"This is an impressive service. I like the fact that the communication is open both ways so there's no confusion."

"Very modern, informative, personal, great service."

Dealership Customer Engagement Report 2021 Thumb

WHITEPAPER

Customer Engagement Report

  • Understand what customers want from dealership communications
  • Compare yourself to other dealerships in the UK
  • Discover how to provide the best digital communications experience for customers
Dick Lovett - Case Study

We can serve more customers, faster, and give better service. All while spending less time on the phone.

Jonathan - Dick Lovett

Read the case study

Try CustomerLounge today

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