// Our products


Customer-centric aftersales management for franchised dealerships

Motor retail aftersales is changing. Competition has increased from the independent sector, while hours sold per job card has stagnated for 10 years, and overhead absorption rate continues to decline.

The focus today, more than ever, is on delivering exceptional experiences for the diverse range of customers visiting a dealership’s aftersales department.

CustomerVue allows dealerships to run a streamlined and customer-focussed aftersales department by…

Staying connected

Drive customer satisfaction and retention via trackable, digital communications during a customer’s visit.

Targeting efficiency

Manage every element of your aftersales operation to fine-tuning efficiency across the board.

Driving revenue

Configure and track additional revenue opportunities from your existing customers.

CustomerVue is best-in-class workshop management software built around our iconic T-card board.

It’s aftersales management software that puts your customer, not an invoice, at the centre of your Aftersales team.

No extra work for you

CustomerVue comes with customisable, automatic DMS imports as standard, meaning there’s no rekeying, duplication or manual importing ever.

The system is set-up and ready to use on your first day, and every day.

Packed with smart features


Our electronic T-Card board provides a familiar interface to service staff and allows you to drag and drop jobs with ease.

Data alignment

All of your valuable data back in your DMS. Our unique feature ensures that your DMS is automatically kept up to date.


Branded email and SMS tools power a proactive way of communicating both internally and with customers.


Check deferred or declined jobs, review profit forecasting and much more in a comprehensive management report suite.

Technician Clocking

Sophisticated yet easy to use, our tech clocking system allows workshop controllers to manage the assignment of work.

Valet bay management

Custom dashboards for your valet team to pick up and track service washes, and the service team to know progress at all times.

Follow-up & deferred work

Manage and keep track of customer deferred work with automatic follow-up reminders.


Identify. Quote. Sell. Our Vehicle Health Check ensures you never miss a sales opportunity when a car is on the ramp.

Engage & Upsell to more customers

Introducing CarLounge.

CarLounge lets you speak with your customer as if they were across the service desk anytime, anywhere and on any device.

Best of all, it works perfectly when paired with CustomerVue.

// Brochure

Find out more about CustomerVue

Get your copy of our product guide today

// Case Study

See how CustomerVue transfomed CSI for Jardine Motors

// Case Study

See how CustomerVue transfomed CSI for Jardine Motors

// Testimonials
Andreas Schaefer
Andreas Schaefer

“CustomerVue is the only program that gives me full control over my workshop. It has become an essential part of our process that I can’t do without. It is the world’s best workshop tracking/dealer management system!”


Andreas Schaefer

Service Advisor & ‘2010 Volkswagen Service World Champion’

Mark Fieldwick
Mark Fieldwick

“We’d be lost without it when it comes to dealing with customers, as it gives us transparency across our workshop and means anyone can find out exactly what has been communicated to and from our customers.”


Mark Fieldwick

Aftersale Manager

Darren McDivitt
Darren McDivitt

“I love it. Visually, it’s extremely powerful to be able to see at a glance, a whole day’s worth of customer jobs progressing through my workshop. I swear by it.”


Darren McDivitt

Service Manager

Chris Brown
Chris Brown

“CustomerVue gives both me and my team central visibility of every job on and off site, which has made life a lot easier and increased satisfaction scores as well as revenue for us.”


Chris Brown

Worskshop Controller

George Andrews
George Andrews

“CustomerVue is an invaluable tool for a smooth running aftersales department which excels in customer care and delivers in terms of profitability.”


George Andrews

Aftersales Manager

Gregg Dalgliesh
Gregg Dalgliesh

“CustomerVue gives us accountability and continuity in the department: I know that everyone is looking at the same thing on screen, regardless of where they are in the business.”


Gregg Dalgliesh

Service manager