Customer-centric aftersales management for franchised dealerships
Motor retail aftersales is changing. Competition has increased from the independent sector, while hours sold per job card has stagnated for 10 years, and overhead absorption rate continues to decline.
The focus today, more than ever, is on delivering exceptional experiences for the diverse range of customers visiting a dealership’s aftersales department.
CustomerVue allows dealerships to run a streamlined and customer-focussed aftersales department by…
Drive customer satisfaction and retention via trackable, digital communications during a customer’s visit.
Manage every element of your aftersales operation to fine-tuning efficiency across the board.
Configure and track additional revenue opportunities from your existing customers.
CustomerVue is best-in-class workshop management software built around our iconic T-card board.
It’s aftersales management software that puts your customer, not an invoice, at the centre of your Aftersales team.
No extra work for you
CustomerVue comes with customisable, automatic DMS imports as standard, meaning there’s no rekeying, duplication or manual importing ever.
The system is set-up and ready to use on your first day, and every day.
Packed with smart features
Our electronic T-Card board provides a familiar interface to service staff and allows you to drag and drop jobs with ease.
All of your valuable data back in your DMS. Our unique feature ensures that your DMS is automatically kept up to date.
Branded email and SMS tools power a proactive way of communicating both internally and with customers.
Check deferred or declined jobs, review profit forecasting and much more in a comprehensive management report suite.
Sophisticated yet easy to use, our tech clocking system allows workshop controllers to manage the assignment of work.
Valet bay management
Custom dashboards for your valet team to pick up and track service washes, and the service team to know progress at all times.
Follow-up & deferred work
Manage and keep track of customer deferred work with automatic follow-up reminders.
Identify. Quote. Sell. Our Vehicle Health Check ensures you never miss a sales opportunity when a car is on the ramp.
CarVue plays well with others
CarLounge lets you speak with your customer as if they were across the service desk anytime, anywhere and on any device.
Best of all, it works perfectly when paired with CustomerVue.