Our insights

Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

Spark Plugs Full

28 May 2021

Vehicle Visuals integrates with CustomerLounge to increase revenue for dealers

Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.

26 May 2021

Do your customers always need to talk to a human?

Let’s take a virtual tour through a typical aftersales department for a moment. The aroma of fresh coffee wafts through the office, someone drops a bag of doughnuts onto the desk — it’s their birthday — sunlight drifts through the windows. Service advisors chat happily to customers, accompanied by the gentle tapping of keyboards.

24 May 2021

Are your service advisors burning out?

As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...

10 May 2021

Proactive messaging: is yours hitting the mark?

Recently, we asked consumers to tell us about their experiences with car dealerships — the good, the bad and the ugly — and one area we homed in on was that of proactive messaging. Three quarters of service customers said it was important or very important to get reminders about future work and to be able to book it online.

03 May 2021

Thinking of upgrading your DMS comms? 5 things to look out for

The communication tools your DMS offers aren’t always easy to use and don’t always give your customers a premium experience. But how do you sort the wheat from the chaff when choosing an aftersales communications platform?

28 Apr 2021

Autino releases 2021 Dealership Customer Engagement Report

We don’t usually like to throw around terms like “industry leading” and “first of its kind,” but our new report into how dealers communicate with customers is something pretty special. At least, we think so!

21 Apr 2021

Are you ready for the rush?

Research from Bumper reveals that 63% of car owners have delayed servicing and repairs due to COVID-19. Now that restrictions are easing, are you ready to handle the influx of work while still delivering great service?

20 Apr 2021

Can service advisors really work from home?

As we emerge, blinking, out of another lockdown, is this really it? Or are COVID-19 and its variants here to stay, requiring annual vaccines and regular lockdowns? The truth is, nobody yet knows.

07 Apr 2021

Are all-in-one digital tools right for dealerships?

Many dealerships look for digital tools that can handle a multitude of different tasks in their aftersales department. The simplicity and convenience of this approach are obvious – but is it a mistake?

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