Our insights

Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

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Carvue Whitepaper
Brochure

CarVue Enterprise

  • Deep dive into our aftersales software
  • Get more detail on benefits
  • Find out how it works

CarVue Enterprise

Customerlounge Whitepaper
Brochure

CustomerLounge

  • Your customers want to communicate differently
  • Find out how CustomerLounge transforms their experience
  • See it in action and discover the benefits

CustomerLounge

The psychology behind buying premium
Whitepaper

The psychology behind buying premium

  • How we make decisions and instinct
  • The Tesla experience
  • Transforming customer relationships

The psychology behind buying premium

Reasons to be cheerful cover image
Whitepaper

Reasons to be cheerful

  • Don't believe everything you read!
  • Change is an opportunity
  • If your customers are happy, you're going to be fine

Reasons to be cheerful

Cover of whitepaper
Whitepaper

Transformation in Aftersales

  • Understanding what your customers want.
  • Mapping out the ideal aftersales customer journey.
  • Regular digital communications.

Transformation in Aftersales

29 Jul 2020

Autonomous vehicles: what happens after Huawei?

With the UK’s 5G rollout now delayed following the government announcement on Huawei equipment, autonomous driving now seems even further away.

16 Jul 2020

Making car maintenance as easy as ordering pizza

If sectors like fast-food can provide customers with a digital system that delivers convenience and enhances the customer experience, there’s no reason why automotive aftersales can’t do the same.

10 Jul 2020

What aftersales can learn from other sectors post-covid

Post-lockdown means embracing a new way of working to accommodate customers who are looking to minimise contact outside their immediate household, and there’s much dealers can learn from other sectors.

17 Jun 2020

Reasons to be cheerful

The unprecedented impact of the Covid-19 crisis makes for a worrying future for all sectors. But with change comes opportunity, and in our latest whitepaper we explore some of the positive aspects of the emerging new world...

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