Our insights

Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class consumer experiences.

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The psychology behind buying premium
Whitepaper

The psychology behind buying premium

  • How we make decisions and instinct
  • The Tesla experience
  • Transforming customer relationships

The psychology behind buying premium

Reasons to be cheerful cover image
Whitepaper

Reasons to be cheerful

  • Don't believe everything you read!
  • Change is an opportunity
  • If your customers are happy, you're going to be fine

Reasons to be cheerful

Cover of whitepaper
Whitepaper

Transformation in Aftersales

  • Understanding what your customers want.
  • Mapping out the ideal aftersales customer journey.
  • Regular digital communications.

Transformation in Aftersales

10 Jul 2020

What aftersales can learn from other sectors post-covid

Post-lockdown means embracing a new way of working to accommodate customers who are looking to minimise contact outside their immediate household, and there’s much dealers can learn from other sectors.

17 Jun 2020

Reasons to be cheerful

The unprecedented impact of the Covid-19 crisis makes for a worrying future for all sectors. But with change comes opportunity, and in our latest whitepaper we explore some of the positive aspects of the emerging new world...

10 Jun 2020

The rise of invisible service

Post-lockdown, dealers which implement the ‘invisible’ service could well find themselves ahead of the curve in a world where customers will be wary and reluctant to venture into places which could increase their risk of infection.

01 Jun 2020

Are you restart-ready?

With the UK government giving the green light for showrooms to reopen, many dealer groups have been putting plans in place that redefine how their business runs in order to operate during COVID-19.

21 Apr 2020

Automotive in the age of coronavirus

Classed as essential businesses, garages and workshops can stay open during the coronavirus pandemic although they are not obliged to do so.

23 Apr 2020

Transforming aftersales post-pandemic and beyond

Workshops are likely to be faced with the challenge of managing pent up demand once businesses reopen following the lockdown.

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