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Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

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Dealership Customer Engagement Report 2021 Thumb
Whitepaper

Dealership customer engagement report 2021

  • Understand what customers want from dealership communications
  • Compare yourself to other dealerships in the UK
  • Discover how to provide the best digital communications experience for customers

Dealership customer engagement report 2021

The psychology behind buying premium
Whitepaper

The psychology of premium

  • How we make decisions and instinct
  • The Tesla experience
  • Transforming customer relationships

The psychology of premium

Reasons to be cheerful cover image
Whitepaper

Reasons to be cheerful

  • Don't believe everything you read!
  • Change is an opportunity
  • If customers are happy, you'll be fine

Reasons to be cheerful

Cover of whitepaper
Whitepaper

Transformation in Aftersales

  • Understanding what your customers want
  • Mapping out the ideal customer journey
  • Regular digital communications

Transformation in Aftersales

28 May 2021

Vehicle Visuals integrates with CustomerLounge to increase revenue for dealers

Our integration gives dealers access to more than 3,500 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.

24 May 2021

Are your service advisors burning out?

As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...

03 May 2021

Thinking of upgrading your DMS comms? 5 things to look out for

The communication tools your DMS offers aren’t always easy to use and don’t always give your customers a premium experience. But how do you sort the wheat from the chaff when choosing an aftersales communications platform?

21 Apr 2021

Are you ready for the rush?

Research from Bumper reveals that 63% of car owners have delayed servicing and repairs due to COVID-19. Now that restrictions are easing, are you ready to handle the influx of work while still delivering great service?

20 Apr 2021

Can service advisors really work from home?

As we emerge, blinking, out of another lockdown, is this really it? Or are COVID-19 and its variants here to stay, requiring annual vaccines and regular lockdowns? The truth is, nobody yet knows.

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