Workshops are likely to be faced with the challenge of managing pent up demand once businesses reopen following the lockdown.
With MOTs due from 30th March granted a six-month extension as the pandemic unfolded, aftersales departments could be clogged up with cars requiring MOTs in the days after restrictions are lifted, hopefully in May.
More digitally-enabled businesses will be better placed to deliver an efficient and effective response. Meanwhile, consumers who have adapted to a home-based, high-digital lifestyle will transfer those expectations to other aspects of their lives including vehicle servicing.
Autino is offering three-months’ use of its online customer engagement platform CustomerLounge with remote set-up, onboarding and training to support aftersales teams looking at ways to deliver a more efficient service which enhances customer interactions and satisfaction once business reopens.
Giving your workshop a digital ‘audit’ now will mean you’re better placed to meet both future demand and customer expectations whilst establishing a process that delivers great and consistent levels of customer satisfaction.
Don’t fall into the trap of thinking your DMS already does the job, it may be a brilliant operational tool but it’s not designed to give your aftersales team the tools, insights, vehicle and customer overview and automated communications to enable them to deliver an exemplary customer experience.
Read our white paper on how you can transform your aftersales operation with our help, and click here to find out how to use CustomerLounge free of charge for three months.
Autino can help grow your business