Our insights

Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

Spark Plugs Full

29 Jul 2020

Autonomous vehicles: what happens after Huawei?

With the UK’s 5G rollout now delayed following the government announcement on Huawei equipment, autonomous driving now seems even further away.

16 Jul 2020

Making car maintenance as easy as ordering pizza

If sectors like fast-food can provide customers with a digital system that delivers convenience and enhances the customer experience, there’s no reason why automotive aftersales can’t do the same.

10 Jul 2020

What aftersales can learn from other sectors post-covid

Post-lockdown means embracing a new way of working to accommodate customers who are looking to minimise contact outside their immediate household, and there’s much dealers can learn from other sectors.

17 Jun 2020

Reasons to be cheerful

The unprecedented impact of the Covid-19 crisis makes for a worrying future for all sectors. But with change comes opportunity, and in our latest whitepaper we explore some of the positive aspects of the emerging new world...

10 Jun 2020

The rise of invisible service

Post-lockdown, dealers which implement the ‘invisible’ service could well find themselves ahead of the curve in a world where customers will be wary and reluctant to venture into places which could increase their risk of infection.

01 Jun 2020

Are you restart-ready?

With the UK government giving the green light for showrooms to reopen, many dealer groups have been putting plans in place that redefine how their business runs in order to operate during COVID-19.

21 Apr 2020

Automotive in the age of coronavirus

Classed as essential businesses, garages and workshops can stay open during the coronavirus pandemic although they are not obliged to do so.

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