Our insights

Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

Spark Plugs Full

17 Jun 2020

Reasons to be cheerful

The unprecedented impact of the Covid-19 crisis makes for a worrying future for all sectors. But with change comes opportunity, and in our latest whitepaper we explore some of the positive aspects of the emerging new world...

10 Jun 2020

The rise of invisible service

Post-lockdown, dealers which implement the ‘invisible’ service could well find themselves ahead of the curve in a world where customers will be wary and reluctant to venture into places which could increase their risk of infection.

01 Jun 2020

Are you restart-ready?

With the UK government giving the green light for showrooms to reopen, many dealer groups have been putting plans in place that redefine how their business runs in order to operate during COVID-19.

21 Apr 2020

Automotive in the age of coronavirus

Classed as essential businesses, garages and workshops can stay open during the coronavirus pandemic although they are not obliged to do so.

21 Apr 2020

Transforming aftersales post-pandemic and beyond

Workshops are likely to be faced with the challenge of managing pent up demand once businesses reopen following the lockdown.

07 Apr 2020

Connected car data and who will get to use it

As technology in cars becomes ever more sophisticated and more connected cars are driven on our roads, the amount of data they produce is immense. Driving behaviours which can inform offers, highly accurate service alerts and the car ‘diagnosing’ its own faults and communicating directly with the dealer or manufacturer, the possibilities are endless...

06 Apr 2020

The technology driving happier customers

Getting in touch with customers prior to their visit is fairly common for car dealers, but communicating with a customer when their car is in the workshop can often be a different story...

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