Our insights

Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

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diesel

10 Apr 2019

What next for diesel?

There’s no doubt diesel has taken a hit. From Volkswagen’s diesel emissions scandal to clean air proposals from leading cities, diesel’s reputation has taken a kicking.
Car Sales

05 Apr 2019

How new car sales are performing across Europe

We take a closer look at how new car sales are performing across Europe and the picture is not looking rosy.
Apprentices

04 Apr 2019

Why apprentices are good for business

Apprentices have long been the lifeblood of the workshop. Fresh, eager to learn and keen to make their mark in the world of work, apprentice technicians have always been vital in the on-going success of the aftersales department.
Fixing_Blog

03 Apr 2019

The changing aftermarket of 2030

Around 30-40% of profits from the automotive aftermarket could be redistributed in the next decade as electric and connected vehicles as well as other e-commerce services become more widespread.
Electric port

27 Feb 2019

EVs gain ground but how are aftersales departments preparing?

Sales of EVs and other alternatively powered vehicles grew by more than a fifth in 2018, according to latest figures from the Society of Motor Manufacturers and Traders (SMMT).
Lack of dealer

25 Feb 2019

Lack of dealer follow-ups out of sync with consumer requirements

Whilst car drivers are committed to fixing their cars to ensure they are in the best condition for the road, dealers need to up their game to deliver higher levels of customer care and boost aftersales business.
Dealers_No1

25 Feb 2019

UK dealer groups feature strongly in top listings for Europe

UK dealers figure highly in the top European listings for non-manufacturer owned groups, according to automotive research and consultancy the ICDP.
CDK_Autino

04 Feb 2019

Autino joins CDK Global’s new Partner Programme

Automotive software providers Autino, developers of CustomerVue, the online aftersales software for franchised dealers, today announces it has joined CDK Global’s new Partner Programme.
CustomerLounge (1)

01 Feb 2019

Interested in trialling our latest software?

We’re looking for franchised dealers who are interested in joining an Autino-funded pilot programme of our digital consumer engagement platform, CustomerLounge. 

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