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Informed opinions, detailed analysis and industry news for automotive retailers who want to create world-class customer experiences.

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03 Sep 2018

By ignoring the digital customer, you’re ignoring revenue.

There are a lot of stages to the modern car-buyer journey. The majority of the process is now online, with customers coming into dealerships only when they have a clear idea of what they’re buying, at the end of their buying journey.
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03 Sep 2018

How To Maximise The Value Of Your Leads

The word CRM often brings a shiver down many people’s spine, but let’s be honest, if you have a CRM that’s organised and holds clean data, it’s a highly valuable asset. A CRM that is managed and used correctly has the ability to streamline your entire dealership sales process and improve performance of each of your leads.
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03 Sep 2018

Are you meeting customers on their terms?

We now live in a fast-paced world where technology is forever transforming our daily lives. Within the automotive sector I feel we have embraced technology and used it to our advantage in creating new car designs and models that not only look and perform better but also take into consideration the environment. 
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23 Jul 2018

CarVue feature update: Our biggest update ever!

We're really pleased to announce the biggest update EVER to our online garage software! We've got a new menu design for easier navigation, and we've also made some other major changes across the application: speeding up and simplifying building of job cards, allowing committed financial documents to be edited, made customer data collection GDPR-compliant, introduced Parts bins and inventory tracking, created new filters for T-Card boards, and made signing into CarVue even more secure for users. Phew...quite a lot to get through!
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13 Jul 2018

CustomerVue feature update: Inbox & VHC upgrades

The latest changes have been rolled out to CustomerVue, our franchised workshop management system. We know that in a busy workshop environment, keeping customers updated is hugely important, so in this release we've made some usability improvements to the great customer communication tools already in the system as well as some changes to VHC which will further increase the efficiency of your service team.
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06 Jul 2018

CarVue feature update: Inventory levels and Estimated hours

Today we're introducing some great new features in CarVue that allow you to manage your parts inventory and speed up adding repair lines to jobs. We've also added in a new job export feature so you can download your CarVue job history in an Excel spreadsheet.
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14 Jun 2018

Is your dealership software really right for you?

Software gets outdated. There’s always going to be an update or a way your dealership needs to improve. Unfortunately, this is standard procedure but there is a way to spot if your software is really right for you ahead of time. This is a quick blog that highlights a few points that I think are key when it comes to knowing if your DMS is really allowing you to reach full potential and profitability.
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14 Jun 2018

How good is your customer retention?

Hopefully your answer to the above question is “great!”. If it is, then good for you but you should read on because it could always be better. If your answer wasn’t quite so positive then welcome, this quick blog is here to help.
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14 Jun 2018

Do you upgrade your DMS or switch?

I know that your Dealer Management System is at the heart of your dealership so when it comes to thinking about switching your provider it’s no easy task. Your entire dealership will be comfortable with your current system and know it like the back of their hands, so the idea of new technology and change can often be met with some resistance and no doubt a bombardment of questions. Then you also have the anxiety of the whole process itself, will the data transfer correctly? What will the down time be? These are just a few common questions that will naturally spring to mind.

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