17 Jun 2020
The unprecedented impact of the Covid-19 crisis makes for a worrying future for all sectors. But with change comes opportunity, and in our latest whitepaper we explore some of the positive aspects of the emerging new world...
With workshops deploying measures to reduce the risk of spreading the virus such as longer days covered by split shifts, strict appointments only and no-go areas of the showroom and service reception area, now’s the time to review other tools which facilitate remote communications and reduce the need for physical contact with customers.
The technology is already here and forward-thinking workshops are implementing digital tools which have enhanced the customer relationship without the need to visit on site.
Further into the future, the developments may sound more like something out of a sci-fi movie, but advanced robotics to help move and adjust vehicles and 3D printing of car parts aren’t too far away whilst self-diagnosing cars and video communication technology is already in use.
There’s one absolute that we think will never change and that’s the importance of the customer experience. Customers will always vote with their feet and if you don’t meet their expectations, which have undoubtedly evolved following Covid-19, they will take their business elsewhere.
Our whitepaper give you a glimpse into what’s on the horizon, and three reasons to be cheerful.
While the headlines would have us believe the apocalypse is well underway, we’ve been wondering whether things are really as bad as they seem. Because although change can be unsettling, it can also create exciting opportunities. To all those workshop managers and senior mechanics wondering what’s next, we’ve got good news: embrace change and you will reap the benefits.
You can download our reasons to be cheerful whitepaper here and if you would like to know more about how we can help you make the changes now to embrace the future, we’d be delighted to talk to you.
Topics: customer experience, technology, dealerships, customer satisfaction, interaction, digital, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation, covid-19, positivity, robotics