Five crucial ways to build trust online

Posted by Alex Knight on 25-Nov-2020 12:00:00

With online being the first and most comprehensive source of research when buying a car, the dealership’s ability to create trust online is fundamental to future business success.

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Topics: Customer Experience , Technology , loyalty , dealerships , customer satisfaction , interaction , communication , digital , car purchase , sales , car sales , automotive , buyer Journey , consumers , personalisation , customer relationships , dealer , digitisation , convenience , retail , trust , transparency , website , new car

Getting the digital car buying experience right

Posted by Alex Knight on 20-Oct-2020 12:00:00

Today's car buying experience is now a digital one for practically everyone, with 95% of us using websites in the buying journey, and we are increasingly completing more of the process in a virtual space.

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Topics: Customer Experience , Technology , buyer Journey , dealerships , loyalty , customer satisfaction , interaction , communication , digital , car purchase , automotive , personalisation , consumers , sales , customer relationships , dealer , car sales , convenience , digitisation , retail , new car , website , Cox Automotive study

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