Too many calls, not enough staff? Sometimes, busy garage/dealership aftersales departments know what they need to do to tackle the chaos but don't feel like they have the time to implement a solution. Here's why that doesn't need to be an issue.
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Topics: customer satisfaction , cloud , Dealer Software , Customerlounge , digitisation
Are you taking advantage of big data within your dealership? Chances are you use data to inform car design or technologies within the dealership, but what about your customers?
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Topics: Customer Experience , Technology , crm , data , profit , big data , cloud