Are you providing customers with all the info they need?

Posted by Jon Oxtoby on 21-Jan-2021 12:00:00

What information does a customer need when they bring their car in for a service, an MOT, or a repair? Back in the day, all they needed was the information on the work you did, and the invoice. But these days, customers are expecting rather more.

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Topics: Customer Experience , Technology , dealerships , customer satisfaction , dealer management , interaction , communication , digital , Aftersales , Customerlounge , automotive , dealer , convenience , digitisation , eVHC , conversation , consumers , MOT

Powerful new reporting features arrive in CustomerLounge

Posted by Jon Oxtoby on 14-Jan-2021 12:00:00

CustomerLounge dealers can now generate reports that give powerful insights into their dealership from one easily accessible location.

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Topics: Customer Experience , Technology , dealerships , revenue , trust , transparency , consumers , interaction , customer satisfaction , communication , digital , Feature Updates , Customerlounge , automotive , customer relationships , software , dealer , digitisation , convenience , conversation

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