The way in which your customers want to communicate with your dealership is evolving – but that’s putting strain on your aftersales team. How can you satisfy customers without increasing pressure on your service advisors?
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Topics: Customer Experience , dealerships , customer satisfaction , interaction , communication , Aftersales , automotive , customer relationships , software , dealer , digitisation , outlook , convenience , conversation
Whether it’s instant messaging apps, mobile games designed to keep users hooked with constant rewards, or watching the likes rack up on a social media post, humans are becoming less content to wait for a response.
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Topics: Customer Experience , Technology , dealerships , customer satisfaction , interaction , communication , digital , Aftersales , Customerlounge , automotive , dealer , convenience , conversation , digitisation