Are your service advisors burning out?

Posted by Jon Oxtoby on 24-May-2021 12:00:00

As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...

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Topics: Customer Experience , loyalty , dealerships , customer satisfaction , communication , Aftersales , customer relationships , personalisation , digitisation , service , coronavirus , covid-19 , quality , 2021 Dealership Customer Engagement Report

Autino releases 2021 Dealership Customer Engagement Report

Posted by Jon Oxtoby on 28-Apr-2021 12:00:00

We don’t usually like to throw around terms like “industry leading” and “first of its kind,” but our new report into how dealers communicate with customers is something pretty special. At least, we think so!

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Topics: Customer Experience , loyalty , customer relationships , customer satisfaction , dealerships , communication , Aftersales , personalisation , service , quality , digitisation , coronavirus , covid-19 , 2021 Dealership Customer Engagement Report

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