As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...
Topics: Customer Experience , loyalty , dealerships , customer satisfaction , communication , Aftersales , customer relationships , personalisation , digitisation , service , coronavirus , covid-19 , quality , 2021 Dealership Customer Engagement Report
We don’t usually like to throw around terms like “industry leading” and “first of its kind,” but our new report into how dealers communicate with customers is something pretty special. At least, we think so!
Topics: Customer Experience , loyalty , customer relationships , customer satisfaction , dealerships , communication , Aftersales , personalisation , service , quality , digitisation , coronavirus , covid-19 , 2021 Dealership Customer Engagement Report