How to improve customer experience: aftersales

Posted by Alex Knight on 04-Mar-2020 12:00:00

Aftersales has long been the bread and butter for both independent and franchised repair outlets. How do you make sure that you're always improving the experience for your customers?

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Topics: retention , digital , Customer Experience , Technology , customer satisfaction , dealerships , interaction , Aftersales , Customerlounge , automotive , dealer , service , consumers , digitisation , retail , new car , Cox Automotive’s 2018 Service Industry Study

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