Driving invisible service in aftersales

Posted by Alex Knight on 17-Jun-2019 12:00:00

We take a look at how the automotive repair market should consider applying lessons from digital retailers to enhance the service they provide to motorists.

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Topics: Customer Experience , digital , automotive , Aftersales , customer relationships , digitisation , service , retail , millenials , customer journey

EVs gain ground but how are aftersales departments preparing?

Posted by Alex Knight on 02-Apr-2019 12:00:00

Sales of EVs and other alternatively powered vehicles grew by more than a fifth in 2018, according to latest figures from the Society of Motor Manufacturers and Traders (SMMT).

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Topics: Technology , dealerships , Aftersales , buying , customer journey , petrol , convenience

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