4 tips to make service more personal

Posted by Jon Oxtoby on 24-Feb-2021 12:00:00

83% of dealerships agree that customer satisfaction increases significantly when customers receive tailor-made services. How can aftersales teams deliver the personal touch at scale when they’re so busy all of the time?

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Topics: Customer Experience , Technology , loyalty , dealerships , customer satisfaction , communication , Aftersales , automotive , personalisation , customer relationships , digitisation , customer loyalty

Let's talk about VHC

Posted by Jon Oxtoby on 22-Feb-2021 12:00:00

Vehicle Health Checks (VHCs) are a valuable tool for dealerships – but many aren’t taking advantage of them. In this blog we’ll explain how they can improve customer satisfaction and revenue in your dealership.

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Topics: Customer Experience , loyalty , dealerships , customer satisfaction , communication , Aftersales , automotive , dealer , customer loyalty , digitisation , eVHC

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