4 steps to switching from phone-based to digital-first communications

Posted by Jon Oxtoby on 04-Mar-2021 12:00:00

If you’re ready to digitise the way your aftersales department communicates with customers, this blog will help you understand how to get started.

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Topics: Technology , dms , dealerships , IT , communication , Dealer Software , Aftersales , automotive , Customerlounge , software , dealer , Support , branding , website , digitisation , contact us

Rethinking the relationship between digital and personal

Posted by Jon Oxtoby on 01-Mar-2021 12:00:00

Many people argue that digital tools and services are inferior to the service that a genuine human being can offer. But the relationship between digital and personal services is more complicated than that.

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Topics: Customer Experience , Technology , dealerships , communication , customer satisfaction , Customerlounge , automotive , personalisation , customer relationships , digitisation , dealer

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