Since our September post, we’ve welcomed even more new arrivals to the CustomerLounge! More and more of you are looking to CustomerLounge to help take the heavy lifting out of aftersales.
What with lockdown and the post-lockdown surge of business, it may be that you haven’t had the time to think about promotions for a while — or needed to. And that’s fine, of course. But as competition starts to hot up, now would be a great time to revisit the topic and see whether you need to tweak your promotional strategy. Here’s why.
Topics: Technology , Customerlounge , Customer Experience , dealerships , interaction , communication , Aftersales , personalisation , customer relationships , digitisation , automation , buyer Journey , service