Making digital and physical work together

Posted by Alex Knight on 17-Feb-2020 12:00:00

Sounds simple right? Your digital services should work together with your physical workshop or forecourt. So how come customers are left having to explain themselves several times...

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Topics: customer satisfaction , Customer Experience , Technology , Customerlounge , dealerships , Aftersales , automotive , consumers , dealer , digitisation , service , retail , new car , Research from Cox Automotive , Google , Google stats , Digital Marketing Institute

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