Are you nailing your promotional offers?

Posted by Jon Oxtoby on 15-Jun-2021 12:00:00

What with lockdown and the post-lockdown surge of business, it may be that you haven’t had the time to think about promotions for a while — or needed to. And that’s fine, of course. But as competition starts to hot up, now would be a great time to revisit the topic and see whether you need to tweak your promotional strategy. Here’s why.

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Topics: Technology , Customerlounge , Customer Experience , dealerships , interaction , communication , Aftersales , personalisation , customer relationships , digitisation , automation , buyer Journey , service

Solving the constant communication problem

Posted by Jon Oxtoby on 10-Feb-2021 12:00:00

The way in which your customers want to communicate with your dealership is evolving – but that’s putting strain on your aftersales team. How can you satisfy customers without increasing pressure on your service advisors?

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Topics: Customer Experience , dealerships , customer satisfaction , interaction , communication , Aftersales , automotive , customer relationships , software , dealer , digitisation , outlook , convenience , conversation

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