Can service advisors really work from home?

Posted by Jon Oxtoby on 20-Apr-2021 12:00:00

As we emerge, blinking, out of another lockdown, is this really it? Or are COVID-19 and its variants here to stay, requiring annual vaccines and regular lockdowns? The truth is, nobody yet knows.

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Topics: Customer Experience , Technology , dealerships , automotive , Dealer Software , customer relationships , software , service , digitisation , covid-19 , IT , 2021 Dealership Customer Engagement Report

Are all-in-one digital tools right for dealerships?

Posted by Jon Oxtoby on 07-Apr-2021 12:00:00

Many dealerships look for digital tools that can handle a multitude of different tasks in their aftersales department. The simplicity and convenience of this approach are obvious – but is it a mistake?

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Topics: Customer Experience , dealerships , Technology , dms , IT , Dealer Software , automotive , software , service , digitisation , CDK Global , Dealership Customer Engagement Report

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