Franchised dealers missing a trick with eVHC

Posted by Alex Knight on 30-Aug-2019 12:00:00

VHC or electronic vehicle health check is a well-known workshop tool for identifying work required on a vehicle and is widely used in the franchised sector. But latest figures show thousands of pounds of work is being overlooked because workshops are not using the check at every possibility.

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Topics: dealerships , revenue , digital , CustomerVue , Aftersales , buying , automotive , consumers , dealer , service , retail , eVHC , profit , lifetime value , upsell , repurchase

As UK new car sales drop dealers need to focus on existing customers

Posted by Nathan Elliott on 30-Oct-2018 12:00:00

According to the SMMT 2.5 million cars were registered in 2017. This is a 5.7% drop from 2016. This may come as a surprise to many as the market has been growing year on year since 2012.

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Topics: retention , Customer Experience , loyalty , dealerships , customer satisfaction , lifetime value , finance , car sales

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