What information does a customer need when they bring their car in for a service, an MOT, or a repair? Back in the day, all they needed was the information on the work you did, and the invoice. But these days, customers are expecting rather more.
Topics: Customer Experience , Technology , dealerships , customer satisfaction , dealer management , interaction , communication , digital , Aftersales , Customerlounge , automotive , dealer , convenience , digitisation , eVHC , conversation , consumers , MOT
The government's six month MOT extension has resulted in good news for dealers with increased demand. Being prepared and preparing customers is the best course of action to continue to spread the workload over the next few months.