Are you nailing your promotional offers?

Posted by Jon Oxtoby on 15-Jun-2021 12:00:00

What with lockdown and the post-lockdown surge of business, it may be that you haven’t had the time to think about promotions for a while — or needed to. And that’s fine, of course. But as competition starts to hot up, now would be a great time to revisit the topic and see whether you need to tweak your promotional strategy. Here’s why.

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Topics: Technology , Customerlounge , Customer Experience , dealerships , interaction , communication , Aftersales , personalisation , customer relationships , digitisation , automation , buyer Journey , service

Are your service advisors burning out?

Posted by Jon Oxtoby on 24-May-2021 12:00:00

As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...

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Topics: Customer Experience , loyalty , dealerships , customer satisfaction , communication , Aftersales , customer relationships , personalisation , digitisation , service , coronavirus , covid-19 , quality , 2021 Dealership Customer Engagement Report

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