Do you know what the ideal customer service experience looks like?

Posted by Jon Oxtoby on 04-Jan-2021 12:00:00

There’s no question that what customers expect from dealerships is changing when it comes to services, MOTs and repairs. But do you know what your customers are actually looking for in their dealings with you?

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Topics: Customer Experience , Technology , loyalty , dealerships , customer satisfaction , interaction , communication , digital , Aftersales , automotive , Customerlounge , personalisation , consumers , customer relationships , dealer , convenience , retail , digitisation , conversation , trust , transparency

Five crucial ways to build trust online

Posted by Alex Knight on 25-Nov-2020 12:00:00

With online being the first and most comprehensive source of research when buying a car, the dealership’s ability to create trust online is fundamental to future business success.

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Topics: Customer Experience , Technology , loyalty , dealerships , customer satisfaction , interaction , communication , digital , car purchase , sales , car sales , automotive , buyer Journey , consumers , personalisation , customer relationships , dealer , digitisation , convenience , retail , trust , transparency , website , new car

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