Powerful new reporting features arrive in CustomerLounge

Posted by Jon Oxtoby on 14-Jan-2021 12:00:00

CustomerLounge dealers can now generate reports that give powerful insights into their dealership from one easily accessible location.

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Topics: Customer Experience , Technology , dealerships , revenue , trust , transparency , consumers , interaction , customer satisfaction , communication , digital , Feature Updates , Customerlounge , automotive , customer relationships , software , dealer , digitisation , convenience , conversation

Do you know what the ideal customer service experience looks like?

Posted by Jon Oxtoby on 04-Jan-2021 12:00:00

There’s no question that what customers expect from dealerships is changing when it comes to services, MOTs and repairs. But do you know what your customers are actually looking for in their dealings with you?

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Topics: Customer Experience , Technology , loyalty , dealerships , customer satisfaction , interaction , communication , digital , Aftersales , automotive , Customerlounge , personalisation , consumers , customer relationships , dealer , convenience , retail , digitisation , conversation , trust , transparency

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