Treating customers as individuals

Posted by Alex Knight on 12-Oct-2020 12:00:00

If there’s one thing operating in the aftermath of a global pandemic has taught us, it’s that customers are individuals and need to be treated as such.

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Topics: Customer Experience , Technology , customer satisfaction , digital , dealerships , loyalty , interaction , communication , car purchase , Aftersales , automotive , buyer Journey , personalisation , consumers , sales , car sales , customer relationships , dealer , convenience , service , digitisation , new car , retail , workshop

Vehicle subscriptions - a new way forward?

Posted by Alex Knight on 11-Sep-2020 12:00:00

With consumers already comfortable with subscription services in many areas of their lives, could their car be the next big thing?

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Topics: digital , customer satisfaction , Customer Experience , Technology , buyer Journey , service , dealerships , interaction , communication , Aftersales , personalisation , customer relationships , digitisation , automotive , loyalty , dealer , convenience , consumers , sales , car sales , workshop , Drover , vehicle subscription , car purchase , retail , new car

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